1. Request a refund
Contact facturacion@evaluo.com.ar and include the purchase date, plan and receipt or transaction reference. Please do not provide complete card numbers or sensitive payment credentials.
Requests are reviewed according to the conditions shown at checkout, the payment provider identified on the receipt and applicable consumer-protection laws. Refunds are not automatically guaranteed solely because a subscription is cancelled.
2. Argentina purchases
Purchases in Argentina are processed through Mercado Pago in Argentine pesos. Evaluo can help review billing errors, cancelled payments or refund requests in line with Mercado Pago procedures and applicable law.
3. International purchases through Creem
Where international checkout is available and your receipt identifies Creem (Armitage Labs OÜ) as merchant of record, Creem processes eligible refunds and related payment disputes.
Please contact Evaluo billing support first so we can review and, where appropriate, request a refund through Creem. If a matter remains unresolved, you may also contact Creem through its customer portal or support channels under https://www.creem.io/buyer-terms.
4. Cancellation and timeframes
Cancelling a subscription prevents future renewals under the terms displayed at purchase but does not itself refund a paid period. Fixed-duration offers end on the date shown when purchased.
Approved refunds are processed by the payment provider; the time to receive funds depends on the payment method. Applicable withdrawal, cooling-off and other mandatory consumer rights are preserved, including any rights applicable to eligible digital-service purchases.
5. Contact
Refund questions: facturacion@evaluo.com.ar.